Question 1

Why use E-Porter?

Accepted Answer

E-Porter connects senders and riders with drivers already heading in their direction. That makes deliveries and rides more efficient, more affordable, and less wasteful than dispatching a dedicated vehicle. You get same-day delivery options, real-time tracking, and transparent pricing.

Question 2

How do I sign up for an E-Porter account?

Accepted Answer

Signing up is quick. Create your account with your name, email address, and phone number, then choose a password. Once your account exists you can start sending packages, booking rides, or applying to drive right away.

Question 3

How do I get in contact with E-Porter?

Accepted Answer

You can reach our support team through the app, or from the contact page on this site. We aim to reply within 24 to 48 hours.

Question 4

How much does a delivery cost?

Accepted Answer

Delivery cost depends on distance and package size. You will see the exact price before you confirm a delivery request, with no hidden fees. Businesses with regular shipping needs can ask about volume discounts and custom pricing.

Question 5

Can I send or receive more than one package at a time?

Accepted Answer

Yes. When you create a delivery request you can specify how many packages you have and their sizes, and we match you with drivers who have capacity for the whole shipment. For high volumes, ask us about business solutions for managing multiple deliveries.

Question 6

When do I get charged for a delivery?

Accepted Answer

Your payment method is authorised once a driver accepts your delivery request. The actual charge is processed after the delivery is completed.

Question 7

Can I edit my delivery?

Accepted Answer

You can change the pickup or delivery address, the delivery instructions, or the contact details any time before a driver picks the package up. After pickup the details are locked in — contact support if something needs to change.

Question 8

How do I book a ride?

Accepted Answer

Enter your pickup point and destination, and E-Porter matches you with a nearby driver whose route already runs your way. You will see the fare before you confirm, and you can follow the trip in real time once it starts.

Question 9

How is my fare calculated?

Accepted Answer

Fares are based on the distance of your trip and are shown in full before you confirm. Because drivers are already travelling your route, fares stay lower than a dedicated pickup — and there is no surge pricing.

Question 10

Are E-Porter drivers vetted?

Accepted Answer

Yes. Every driver holds a valid driver's licence and valid auto insurance, and passes a background check before accepting riders. You can see your driver's details before the trip begins and rate the trip afterwards.

Question 11

Can I schedule a ride in advance?

Accepted Answer

Yes. You can book a ride for a specific time rather than requesting one immediately, which helps when you need to be somewhere at a fixed hour.

Question 12

What are the steps to completing a delivery?

Accepted Answer

1. Accept a delivery request that matches your route.
2. Navigate to the pickup location.
3. Confirm pickup by photographing the package and entering any required details.
4. Transport the package safely to the delivery location.
5. Confirm delivery by photographing the package at the drop-off point.

The app guides you through each step with navigation assistance.

Question 13

What are the requirements to drive?

Accepted Answer

You must be at least 18 years old, hold a valid driver's licence, own or have access to a reliable vehicle, carry valid auto insurance, pass a background check, and have a smartphone compatible with the driver app. Additional requirements may apply depending on your location and the work you take on.

Question 14

How do I get paid?

Accepted Answer

You can be paid by direct deposit to your bank account, or through instant pay for a small fee. Earnings include the base fee for each ride or delivery plus any tips, and you can track them in real time in the driver app.

Question 15

Can I choose which deliveries to accept?

Accepted Answer

Yes. The app shows available rides and deliveries that match your route, along with the pickup and drop-off locations, package size, and payment. You can accept or decline anything without penalty.

Frequently Asked Questions

What is E-Porter?

Who can send with E-Porter?

Who can drive with E-Porter?

General

Sending a package

Booking a ride

Driving with E-Porter

Still have questions?